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FAQ

Frequently Asked Questions

Samples

We are happy to offer samples of any of our finishes. You can purchase our most popular finishes in our sample shop but if there is another finish you'd like to see contact us and we'll do our best to help. 

Are we affiliated with Ikea?

We are not associated, affiliated or collaborating with Ikea in any official way.  We simply make doors that will fit their cabinets to offer more options. Any use of Ikea’s trade name/s are used simply to describe what we offer and is not intended to imply any relationship between Custom Fronts and Ikea.

Which cabinet systems do Custom Fronts doors accessorise?

 We make doors and drawer fronts that fit the Ikea Metod kitchen system, hinged doors for the Pax wardrobe system and doors for the Besta storage system. 

Do you make fronts to fit other cabinets?

Yes we can, please enquire

Do you make doors that fit Ikea's discontinued Faktum kitchen system?

Not at present.

Do you work with other architects or other designers?

Yes, get in contact!

Do you make cabinets?

We don't. Please contact us if you need any advice about what to look for in a kitchen or other cabinet.

I’ve planned my kitchen what should I do next?

Send us your plans! Once your plan is complete, email them to us and we will check these over. Please ensure that you have included Ikea fronts and panels on your plan which you can then remove once your order is finalised. This saves any confusion and saves repeating conversations that you will have had with the Ikea designers.

Please send the entire design rather than just a list of parts as we can double check to minimise any issues.

What is your lead time?

Usually between 4-8 weeks depending on the order, but at present 9-10 weeks taking Christmas into account.

Can I change my order?

We understand that design/construction changes often occur, sometimes even after an order is placed.  From receipt of the payment, the Customer is allotted 3 business days for regular orders to make changes, as long as the Customer pays for any of the card processing fees. 

Any requests for revisions after this period is subject to a minimum £100 Change Request Fee per revision - again, depending on complexity which must be paid before production starts or continues on your fronts.   Additionally, any changes made to an order after material is cut will incur a Re-Stocking Fee, a Change Request Fee and the cost of new item.   Client is welcome to keep unused pieces, if desired. 

What if something arrives damaged?

The only thing more important than getting your order right is making sure it arrives in mint condition.   To that end, we take great care in packing everything.  

If the product was damaged on delivery and we accept liability then we will replace the product.

Check the order!

When you receive the delivery, you must check if the packaging is damaged, even if the driver says he is in a hurry. Any damage must be photographed and noted on the shipping slip that the driver has. NOTE! If the damage is not noted, no complaint can be made. 

Damage is documented with photos, both with and without packaging, and emailed to us hello@customfronts.co.uk. Complaints not made within 3 days of delivery are not accepted. We ask that all customers check their delivery upon arrival and notify us of any problems within 24 hours if possible and save the packing material.  Documenting damage is vital, so please take photos and save all packing material. 

Warranty

Premium grade birch plywood is very durable and we use hardwearing finishes.  We have seen plywood kitchens from the 1950s which are still in good condition.  Nothing is more important for us than to produce a highly crafted product for you.  However we also offer a 3 year warranty for materials deficiencies and any production related errors from the date of delivery.  Any defects relating to production/materials should be evident in far less time than two years! 

However we can't offer a warranty on fronts for integrated dishwasher. With fronts for integrated dishwasher you risk that the hot steam from the dishwasher is so powerful that it can cause the surface on the front to crack and damage over time. As we use premium birch plywood and not MDF this is not likely to happen.

Exceptions to this warranty can be if the product has been exposed to violence, abuse, overloading, faulty maintenance, improper storage or faulty mounting or installation.

 

 

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