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FAQ: Can I change my order?

We understand that design/construction changes often occur, sometimes even after an order is placed. From receipt of the payment, the Customer is allotted 3 business days for regular orders to make changes, as long as the Customer pays for any of the card processing fees.

Any requests for revisions after this period is not guaranteed as at that stage the workshop will have started the making process, sorry! If we can make a change it is subject to a minimum £100 Change Request Fee per revision - again, depending on complexity which must be paid before production starts or continues on your fronts. Additionally, any changes made to an order after material is cut will incur a Re-Stocking Fee, a Change Request Fee and the cost of new item. You are welcome to keep unused pieces, if desired.

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